contact us / send reserved orders
Horizons Music remains open for business and we are continuing to work hard to make sure that all our customers’ orders are dispatched as soon as possible. We are currently processing all orders on a daily basis, but we are obviously reliant on the service provided by our postal providers. We have been assured that Royal Mail and our other courier companies are working hard to meet customer demands but these are obviously difficult circumstances.
We strongly encourage our customers to select the option to track their package at check out; this will allow you to track the progress of your order.
We will continue providing the best delivery service for you and thank you for your continued patience.
Please use the email contact form for all enquiries, comments and questions As we are an online retailer, we find it more efficient to answer your queries via email please use our contact form or email address:
The shop can also be reached by calling the office at +44(0)20 84275707 and asking for the shop.
If your enquiry relates to an order, please make sure you include your order number in the subject field of your message.
To request us to send available items from reserved orders please send us an email from the email address you registered with.
If your order qualifies for free shipping, ie UK - £40+, EUROPE - £100+ or ROW £300. Then we will send your order. If it doesn't we will invoice you with shipping fee. We have great deals with couriers so this will be the BEST POSSIBLE price, you should have confidence in this.