UK - First class
Europe + World wide Airmail - 3 to 5 days
World wide Surface mail -
Western Europe - up to 2 weeks from date of posting
Eastern Europe - up to 5 weeks
North America - up to 6 weeks
South America, Africa and Asia - up to 8 weeks
Australasia - up to 12 weeks
We are happy to give a full refund on items returned back to us, new and unused, within 14 days of your receipt.
After we have inspected the returned item, the refund, less the delivery cost, will be credited to the original payment debit/credit card.
A refund should be credited back to your card within 7 days on our receipt of the item, but please allow up to 30 days. Please note, it may take a couple of days for the refund to show up on your statement.
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the fault and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
If the reason for return is because of an error on our part, we will also refund the cost of the return postage. Refunds will be made as soon as possible after returned goods are received and checked.
We regret we will not be able to give a refund if the goods are returned for refund outside of the 14-day period or the goods are not in a saleable condition (worn, soiled or without tags or original boxes and packaging). We reserve the right to refuse a refund if this is the case.
Email: info@horizonsmusic.co.uk
Our terms and conditions do not affect your statutory rights.
